RIGHT OF WITHDRAWAL FOR CONSUMERS AND PURCHASE RETURN
RIGHT OF WITHDRAWAL
Under current regulations, the natural or legal person who buys a product of BRONZEDER (hereinafter the Customer), is entitled to cancel the contract, without justification, for a period of 14 days counted from receipt of the purchased object.
To exercise the right of withdrawal, the Customer shall notify BRONZEDER within the aforementioned period, its decision to cancel the Contract through an unequivocal statement to the email: firstname.lastname@example.org. In that e-mail, the Customer shall identify the Purchase Order and product affected. Bronzeder will confirm without delay the reception of such a withdrawal, also by email.
Customer must return or deliver to BRONZEDER the items subject to withdrawal, at the latest, within 14 days from the date of notification of its decision of withdrawal. The objects must be returned in perfect condition. The Customer is responsible for the diminution in value and damages of the objects resulting from improper handling of them. The costs of returning the affected product will be for Customer’s account.
Upon receipt of the product subject to withdrawal, and provided that the returned product is in the same condition as supplied, BRONZEDER shall reimburse all payments received. However, in case that the customer had requested a different (non standard) shipping method, Bronzeder reserves the right to deduct the extracost incurred in the not standard shipping.
The right of withdrawal shall not be applicable to contracts made according to customer specifications or clearly personalized.
SHIPPING RETURNS FOR DEFECTIVE PRODUCT OR WRONG SHIPPING
The customer can make returns (always in their original packaging) in cases of defective products or incorrect shipments, being BRONZEDER who will pay for the cost of return and replacement, provided that the client communicates this within a maximum period of five days working days from the date of receipt of the shipment.
It is important that the customer open the package in the presence of the carrier making the delivery, if this is not possible the Customer should write in the delivery note of the transport agency, a remark : “pending review merchandise”. Similarly it should be stated in the delivery note if you notice any bump or abnormality in the packaging. The delivery receipt of merchandise mentioned will be necessary in case of any incident, filled with the indications which are provided so that we can take care of claims for breakage or damage occurred during transport. Otherwise we inform you that BRONZEDER could not take care of claims for breakage.
In the event that the Customer considers that, at the time of delivery, the purchased object does not conform to the provisions of the Contract for presenting any fault or defect, the Customer must contact BRONZEDER as soon as possible by email to the address: email@example.com, including the identification of the product and Purchase Order. Also, the defect of the product shall be described.
Once the communication received, BRONZEDER will contact the customer to request an extension of the information, if necessary, or to agree a return method.
Received the object, Bronzeder will examine it and will notify the Customer by email, within a reasonable period of time, if the claim is acceptable. If so, the Customer will have the right to require the reparation of the product or, at its option, replacement of same, unless one of these options were objectively impossible or disproportionate.
If repair or replacement of the Product were applicable, it will be held within a reasonable time and will be free to the user.
The responsibility for BRONZEDER in relation to any item supplied is strictly limited to the amounts paid for purchase.
BRONZEDER will not accept any liability for the following losses, regardless of their origin:
- loss of income or sales
- loss of business
- loss of actual or anticipated profits;
- loss of profits or contracts;
- loss anticipated savings;
- data loss;
- loss of clients;
- loss of reputation;
- loss of operating time;
- any indirect or consequential loss.
The provisions of this Section shall not affect the statutory rights of the Customer as a consumer and user, nor their right of withdrawal.